The AfricaMuseum is open again!
The museum opened its doors again on Tuesday 19 May 2020.
We take the strictest precautions to ensure a visitor-friendly and safe experience in the museum.
The AfricaMuseum is open on weekdays (Tuesday to Friday) from 11:00 to 17:00, and on weekends from 10:00 to 18:00.
How can I contribute to a safe museum visit for everyone?
Together we can keep the AfricaMuseum corona-free. We therefore ask every visitor to observe the following measures:
- Buy your ticket online. Try to avoid any unnecessary physical contact.
- When you buy your ticket online, you will be asked to select a time block. Please respect the chosen time block.
- If an online purchase is not possible, please pay by bank or credit card at the reception desk. Please try to avoid cash.
- Respect the rules for social distancing during your visit and keep a minimum distance of 1.5m from other persons.
- Try to avoid elevators. If necessary, a maximum of one person at a time or one contact circle will be allowed. Wheelchair users and/or persons with reduced mobility can use the elevator with one extra person.
- Limit the use of the lockers. Lockers may only be used with your own coin. No tokens are lent out.
- Avoid group tours, come and visit the museum with your own small circle.
What measures does the AfricaMuseum take for a safe museum visit?
- A time gauge with quotas has been put in place to space out the number of visitors during the day.
- There is a fixed one-way route through the museum to help you follow the necessary social distancing rules.
- The maximum number of visitors per gallery is indicated at each gallery entrance.
- Activities such as guided tours and workshops are suspended until further notice.
- Our reception area is reorganized to safeguard social distancing.
- Touch pens are provided for our interactive touch screens.
- Public sanitary facilities and other frequently used objects such as door handles, stair railings, lift buttons, lockers, etc. will be cleaned frequently.
- Disinfectant gel is available at various points around the museum.
- Wheelchairs and rollators are only available upon reservation so they can be disinfected after every use. For a reservation, please contact email@example.com.
A few more useful tips:
- If you come by public transport, wear a mask.
- Wash your hands regularly.
- Stay at home if you feel sick.
Can tours and workshops take place again?
Activities such as guided tours and workshops are suspended until further notice. Please check your email for a message from our reservations service.
We apologise if you haven’t heard from us yet. You can contact us at the following email address: firstname.lastname@example.org.
There are two possibilities for your scheduled activity:
- You can move your visit to a later date. You can easily do this by sending an e-mail before 30/06/2020 with your preferred new date.
- You can cancel your activity and request a refund.
If I purchased a ticket to visit the museum during the lockdown period, can I use it?
All tickets purchased for a date during the lockdown period (14/03/2020 to 18/05/2020) are valid before 01/09/2020.
Please present the ticket you purchased online at the reception desk and our colleagues will issue a new ticket for you.
Is there any compensation for membership holders?
All memberships will be extended for a period equivalent to the lockdown period.
Please note that your membership can only be extended at the museum reception desk, not online.
Are the AfricaShop and Bistro Tembo open again?
The AfricaShop will reopen under strict measures. Bistro Tembo will remain closed until further notice.
Do you have any further questions about your visit to the AfricaMuseum?
Feel free to contact us via email@example.com.
We are ready to help you. Together we can keep the AfricaMuseum corona-free.