Accessibility

AfricaMuseum is committed to being accessible to all.

Visitors with specific needs will find relevant information here.

 

Persons with reduced mobility

The welcome pavilion is fully accessible to persons with reduced mobility.

Important: Wheelchairs and walkers must be reserved in advance via the email address reservations@africamuseum.be.

 

Persons with visual impairments

  • To reach the museum using public transport, follow this route.
  • Service animals are allowed in the museum.
  • Elevators are equipped with voice technology and Braille buttons. 
  • You can use the Faro app for the audio-guide Experts talking.
  • You can book a bespoke guided tour using this link.
  • Special rate for persons with disabilities and their companion: €4 p.p.

 

Persons with hearing loss

  • The museum galleries have printed informative texts in Dutch, French, English, and German.
  • During your visit, you can use the Faro app to explore the Unrivalled Art gallery and take the Provenance Tour.
  • Special rate for persons with disabilities and their companion: €4 p.p.

 

Persons with autism

  • Sensory maps and a visual road map have been developed in collaboration with ‘Toerisme voor Autisme’. These two tools can be used to prepare a visit to the museum and are currently available in Dutch.
  • During your visit, you can use the Faro app to explore the Unrivalled Art gallery, listen to Experts Speaking, and take the Provenance Tour. 
  • You can book a bespoke guided tour using this link.
  • Special rate for persons with disabilities and their companion: €4 p.p.

 

For infants and younger children

Visitors with infants or younger children can use adapted facilities:
•    handrails adjusted for the height of a child
•    lowered toilets (only in the welcome pavilion)
•    diaper changing tables
•    breastfeeding space: in the museum’s small rotunda, with armchair, diaper changing table, and 

More info on museum visits for families

 

Miscellaneous

  • The texts and videos found in the AfricaMuseum galleries are designed for visitors aged 14 years and up.
  • Special rates apply to persons with reduced mobility.

 

Contact

We welcome all suggestions for improving the accessibility of AfricaMuseum. Please send your suggestions to: info@africamuseum.be.

 

Basic rules

  • AfricaMuseum is a non-smoking area.
  • No food or beverages are allowed in the museum galleries.
  • Backpacks and large bags must be left in the lockers located at level -2 of the welcome pavilion. You will need a €0.50 or €1 coin which will be returned automatically when you open the locker to collect your belongings.
  • No flash photography allowed.
  • You must obtain permission to take photographs or sound or video recordings for professional purposes.

 

Partners

 

Thanks to the support of Toerisme Vlaanderen, many additional accessibility initiatives have been taken.