Accessibility

Persons with reduced mobility

The welcome pavilion is fully accessible to persons with reduced mobility.

Important: Wheelchairs and walkers must be reserved in advance via the email address reservations@africamuseum.be.

Persons with visual impairments

• To reach the museum using public transport, follow this route.
• Service animals are allowed in the museum.
• Elevators are equipped with voice technology and Braille buttons. 
• You can use the Faro app for the audio-guide Experts talking.
• You can book a bespoke guided tour using this link.
• Special rate for persons with disabilities and their companion: €4 p.p.

Persons with hearing loss

• The museum galleries have printed informative texts in Dutch, French, English, and German.
• During your visit, you can use the Faro app to explore the Unrivalled Art gallery and take the Provenance Tour.
• Special rate for persons with disabilities and their companion: €4 p.p.

Persons with autism

 

 

 

Sensory maps and a visual road map have been developed in collaboration with ‘Toerisme voor Autisme’. These two tools can be used to prepare a visit to the museum.

• During your visit, you can use the Faro app to explore the Unrivalled Art gallery, listen to Experts Speaking, and take the Provenance Tour. 
• You can book a bespoke guided tour using this link.
• Special rate for persons with disabilities and their companion: €4 p.p.

For infants and younger children

Visitors with infants or younger children can use adapted facilities:
•    handrails adjusted for the height of a child
•    lowered toilets (only in the welcome pavilion)
•    diaper changing tables
•    breastfeeding space: in the museum’s small rotunda, with armchair, diaper changing table, and 

> More info on museum visits for families

Miscellaneous

• The texts and videos found in the AfricaMuseum galleries are designed for visitors aged 14 years and up.
• Special rates apply to persons with reduced mobility.

Contact

We welcome all suggestions for improving the accessibility of AfricaMuseum. Please send your suggestions to: info@africamuseum.be.

Basic rules

• AfricaMuseum is a non-smoking area.
• Dogs are not allowed in the museum.
• No food or beverages are allowed in the museum galleries.
• Backpacks and large bags must be left in the lockers located at level -2 of the welcome pavilion. You will need a €0.50 or €1 coin which will be returned automatically when you open the locker to collect your belongings.
• No flash photography allowed.
• You must obtain permission to take photographs or sound or video recordings for professional purposes.

Partners

Thanks to the support of Toerisme Vlaanderen, many additional accessibility initiatives have been taken.